Live Desk Pro Description:

What can Live Desk Pro do you or how can it help your business and eBay customers.
Gives you a live web-based help support service ...
Make you look professional
Automate your business and Saves many customer support hours...
Store and download latest upgrades...
Convert more prospects to customers...
Skyrocket customer loyalty and satisfaction...
Increase the percentage of repeat customers...
PLUS MUCH MORE!


As Corey Rudl's support desk page says: "90% of all questions are answered in this knowledge base..." In other words, people can get 24x7 answers to 90% of all questions!
Bottom line, if you want to increase and maximize your online profits you need to have a support desk!
Warning!
Unanswered prospects and customers' questions and delays in dealing with your customers' problems could cause your business serious losses in the short, middle and long run.
The best way to deal with all this is to have a service-n-support desk.

There's A Plethora Of Hands-On Easy-To-Use Features to Help You Get The Most Out Of Live DeskPro


Admin
Add, Edit, Delete Departments. You can have a 'department' for each one of your products.

You can have unlimited departments!
Add, Edit, Delete Operators for any Department(s). You can assign operators to departments. Each operator can only handle the Tickets under the department(s) assigned to him.

You can have unlimited operators.
Add, Edit, Delete Troubleshooters. Troubleshooters are a series of choice questions a customer goes through in order to pinpoint and nail his exact problem.

As we mentioned earlier, under Admin Panel, you are the one who assigns Operators for every department. An Operator can only handle tickets under his department.
Operator can:
Reply to tickets.
Reopen and close tickets.
Add, Edit, Delete Troubleshooters.
Add, Edit, Delete Knowledgebase.

In short, operators have the capability to fully manage the service and support department assigned to them.

A user can:
Submit a ticket.
Specify a department, ticket priority, ticket-subject and ticket-matter.
Check the status of his ticket as often as (s)he likes.
Re-open/close ticket.
Check out the Troubleshooters added by Admin or Operator.
Browse the Knowledgebase added by Admin or Operator.
Download files added by Admin in downloads folder.
Stay up-to-date by checking out what's up and what's new, by viewing the Announcements added by Admin.
There is also a Popular Knowledgebase Topics, giving users quick access to the most popular views and issues in Knowledgebase.