Symantec Client Security 3.0 Business Pack - 10 User Description:

Symantec Client Security 3.0 Business Pack - 10 User review:
2 stars (Centralized administration a must-have, but spotty support) - My 100-user organization had Symantec Client Security 1.0 for two years. Had various problems including:

- infections with suspicious processes that caused obvious problems for users, yet Symantec reported no virus.

- twice, LiveUpdate imported new firewall policies that stopped a business-critical Access/SQL Server application from working until new firewall policies were deployed.

- the firewall recently started acting erratically and had to be uninstalled from many workstations.

- the products causes a very noticeable performance hit, really bad during scheduled scans.



Since there was no more support for our 1.0 version, I convinced the CFO to buy version 3.0. The server migration failed without explanation and wiped out our 1.0 server configuration. For one day I tried reinstalling eight times on two different servers, following various procedures and troubleshooting steps. The online technical forum is not well supported - it looks like 5% of questions placed in the last month got any answers. It took another day after I registered for support to finally get a phone number to call. Then two hours on the phone and multiple downloads of components and tools still yielded no clues why the installation failed.



Finally after a complete rebuild of the server, I discovered that changing a Group Policy setting (enable end users to select trusted publishers) fixed the problem. Now that it's installed, the product looks good. Remote client installation is very smooth, but given our history, I'll reserve final judgement for a few months.


4 stars (Great for Networks) - This is a must have for offices with small to medium size networks. There is a bit of work that goes into setting this up, but once you have it done, it works really well. The centralized managment of this product makes it all worth while.



If you haven't worked with Symantec products before, you will definately need to take the time to read the instructions completely through (probably more than once).



The biggest complaint I have is the license tracking. Getting this set up is not intuitive and the instructions are a little unclear.