Joseph Juran

Juran-s Quality Handbook

5 stars (The one essential reference in quality management and engineering.) - The most complete quality reference available. The fifth edition includes new material on ISO 9000, benchmarking, the Baldrige and other awards, adoption of Strategic Quality Planning and TQM, management leadership for quality, self-directing teams, quality function deployment, and Tuguchi Methods. 5 stars (Excellent Reference) - Excellent reference. I used this in my Six Sigma Black Belt course. I referenced it many times. I could not have passed the test without it. Some of the chapters (e.g. quality in foriegn countries) did not interest me, but seemed to be well written -- such is the case anyway with references. I heard Dr. Godfrey speak at a national conference -- he is a real champion for Six Sigma. 5 stars (The quality bible) - A wide coverage of quality in the Juran's perspective. I recommend it to all who are interested this Guru theories, tools and techniques. ...
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