5 stars (Great Practical Tools) - If you've ever wondered about how to have a single conversation that will make a difference, this book will provide the guidance for that conversation. Scott is quite skilled at creating a simple approach to difficult situations. One caution that I would offer is that this book is not a magic silver bullet. You have to do some work and actually call upon some courage on your own. The tools that this book provides is only have the battle. That which you bring will provide the missing link. There is great value here. This book is truly a gift that you will find valuable. I recommend it highly. 5 stars (Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time) - This is a worthwhile book for personal and leadership development. It contains practical tools such as: 1) The Decision Tree for delegation and professional development 2) A confrontation model 3) Questions for one-to-ones (fuel for discussion with colleagues and direct reports) 4) A Leader's Stump Speech: Where am I going? Why am I going there? Who is going with me? How will I get there? 5) The concept of our "Emotional Wake" - worth reading and pondering about. "An emotional wake is what you remember after I'm gone. The aftermath, aftertaste, or afterglow." 6) The image of the crucible to remind us that our job is "simply to hold, so that whatever needs to be said, what needs to be heard, can safely be said and heard." And much more.... There are also many fresh metaphors -- one is tempted to keep highlighting the book. Rich quotations, references to books, music, poetry.... good examples and stories. I also appreciated the "Assignments" and Brief Summaries at the end of each chapter. 5 stars (Excellent Resource) - I bought the book on CD, listened to it, and immediately listened to it a second time. It contains invaluable information for self-help, business and/or leadership development. Practical examples that stres... Berkley Publishing Group :: Success :: Psychology :: Personal Growth - Success :: Management - General :: Conversation And Discourse :: Conversation :: Communication In Business :: Business&Ec :: Fierce Conversations- Achieving Success at Work - in Life- One Conversation at a Time